Shipping Info

Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

There may be delays due to COVID related hold-ups, or in our busy seasons in the summer and leading up to Christmas.

*In some cases where the shipping location is very remote, we may be unable to ship for free or at discounted rates even though the order may qualify.

*We will always notify you and await your approval before we ship if your order will require shipping charges or surcharges.

*Free Shipping applies to Canadian addresses only.

*Shipping prices are subject to change at any time.

Domestic Shipping Rates and Estimates

We offer Flat Rate Shipping

$15 shipping fee for orders $0 - $99.99

Free shipping for orders $100 and over within Canada

*Shipping prices are subject to change at any time.

In-store pickup

You can skip the shipping fees with free local pickup at our store in Port Stanley. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10:00am to 5:00pm, 7 days a week. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at team@joshuaandcompany.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.